FAQ
Help centre
Quick answers to the questions we hear the most. Still stuck? Open a request in the support centre.
Where is my order?
Open Orders in the menu: every order has a live tracking page with the courier's position on the map, updated every few seconds.
Can I order without an account?
Yes. Checkout works as a guest with just your email and phone; you receive a private tracking link, and you can create an account with the same order in one tick.
How do refunds work?
If something is wrong with your order, contact support from your order page. Approved refunds go back to your original payment method, usually within 5 working days.
How do I change my delivery address?
Your address book lives under Profile, saved addresses. At checkout you can pick a saved address or type a new one.
Need a hand?
Open a request, attach photos and follow our answer.